After-sale Service Policy

Warranty Information

XGIMI warrants the XGIMI-brand hardware product purchased on the XGIMI official website against defects in materials and quality under regular use for a period of ONE (1) YEAR from the date of the end-user purchase. Please register your purchase at https://au.xgimi.com/pages/warranty immediately after you receive the product. If you have any questions about claiming your warranty, please contact us at service-au@xgimi.com.

15 Days Effortless Return & Exchange Policy

  • Undamaged products may be returned for a full refund for any reason within 15 days of the date the item was delivered to the designated shipping address.
  •  A new product may replace the product if the original item has a manufacturing defect within 15 days of the date the item was delivered to the designated shipping address.
  • Please contact service-au@xgimi.com first for detailed guidance of return and exchange. Once the returned item arrives back in the XGIMI warehouse for inspection, we will start the refund or exchange process.

Return & Exchange Requirements

  • Return items must be shipped to XGIMI designated shipping address
  • Return items must include original packaging
  • Returns must include all accessories
  • For non-quality warranty claims, the buyer is responsible for shipping costs
  • For non-quality warranty claims, XGIMI will refund the cost of the product itself
  • Please contact us with the following information for verification:

    - 12-digit serial number (you can find it at the bottom of the unit)

    - Invoice or receipt include purchasing platform and date

    - Detailed problem description
  • XGIMI shall have the right to reject the return if the product does not meet the above requirements

For purchase not made directly on XGIMI official website, please contact retailers or platforms to refund or exchange.

Warranty Claim for Quality Issue Within ONE (1) YEAR

  •  XGIMI warrants the XGIMI-brand hardware product purchased on the XGIMI official website against defects in materials and quality under regular use for a period of ONE (1) YEAR from the date of the end-user purchase.
  •  For quality-related warranty claims, items will be replaced with a factory refurbished unit of equal value.
  •  Warranties on all replacements follow the same warranty timeframe of the original defective item
  •  Please contact us with the following information for verification, please note more type of proof of purchase and problem may be required such as videos or pictures for identifying the product

    - 12-digit serial number (you can find it at the bottom of the unit)

    - Invoice or receipt include purchasing platform and date

    - Detailed problem description

    Buyer in the following situations will cover shipping costs:
  • Returning products purchase for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase

Not Covered Under XGIMI Warranty:

  • Items purchased from unauthorized resellers
  •  Damage from misuse of products including but not limited to: falls, extreme temperatures, water, operating devices improperly
  • Products without sufficient proof of purchase
  •  Lost or stolen products
  •  Products that have expired the warranty period
  •  Non-quality-related issues (after 14 days of purchase)
  •  Repaired or disassembled by 3rd parties other than XGIMI